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What Governs Your Account on surya79

Every account on surya79 is bound by the terms and conditions set out on this page — covering how your data is handled, what rules apply to your wallet activity, and what rights you hold as an account holder.

Account Terms ApplyDANA, OVO, GoPay Wallet RulesData Privacy PolicyJurisdiction-Dependent AccessContact Rights Available
surya79 What Governs Your Account on surya79
DATA AND SECURITY

How We Handle Your Data and Account Security

Account security and data handling are not afterthoughts on surya79 — they are built into how the platform processes every login, every wallet link, and every transaction record. Here is what we do concretely to protect your account and your information.

Data Retention Policy

We keep your account data for as long as your account is active and for the period required to resolve any outstanding transaction or dispute. You can request a summary of what we hold by contacting support.

Cookie Handling

Our platform uses session cookies to keep you logged in and functional cookies to remember your wallet preferences. No advertising cookies are placed without your acknowledgement on first visit.

Account Access and OTP

Every login triggers an OTP sent to your registered mobile number. If you did not initiate the login, you can lock your account immediately via the security section in your account settings before contacting our team.

Requesting Changes to Your Data

You can request correction or deletion of your personal data at any time through our email support channel. We confirm receipt within one business period and provide a written outcome once the review is complete.

POLICY CONTACT

Reach Us on Legal or Account Questions

If you have a question about how a specific policy clause applies to your account, or you need to raise a data request or dispute a wallet transaction, these are the direct paths to our support team. We handle policy-related queries separately from general account help so your concern reaches the right person without delay.

Live Chat — Policy Queue Open the chat widget inside your account dashboard and select the legal or policy option. A support agent will handle your query and provide a written record of the response for your reference.
Email — Account and Data Requests Send your full account username, the specific policy section you are querying, and any transaction reference to our support email. We respond with a written position on every policy matter raised.
Wallet Dispute Path If a DANA, OVO, or GoPay transaction is disputed, submit the e-wallet reference number via chat or email. Our team checks the account log and wallet record before issuing a formal response.

Answers to Common Legal and Policy Questions

These are the questions we get most often about our terms, your data rights, and how our policies apply to wallet activity and account access across Indonesia.

These terms apply to every registered account on surya79. If you have an active account and have linked a DANA, OVO, or GoPay wallet, all sections of this policy cover your activity.

Access depends on local law and is available only where your region permits it. We do not determine eligibility for you — check whether access is lawful in your area before opening or using an account.

Email our support team with your account username and a clear data request. We will confirm receipt and provide a written summary of the data we hold against your account within a reasonable period.

We pause the transaction and contact you to confirm your identity. No funds move until the wallet name and account name are verified as matching. This protects your wallet from unauthorised use.

Raise the dispute through live chat or email with full transaction details. We log every dispute, review the account record, and respond in writing with our findings and any corrective action taken.

Yes. Submit a written deletion request via our email support channel. We process it in line with our retention obligations, which may require us to keep certain transaction records for a defined period before full deletion.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.